Counselling in Cranbrook, Kent

Welcome and thank you for visiting Prime Counselling

Welcome to Prime Counselling

Hi I'm Heather! I'm a person-centred counsellor based in Cranbrook. I have a Masters in Counselling and Psychotherapy and a degree in Psychology with a Counselling focus. I am registered with the BACP & the BPS. I can provide therapy in-person, over the phone or via video link. I have over 1500 counselling hours experience working with a huge range of clients. I started my journey to counselling by volunteering with a local bereavement charity and it is here that I learnt about how much of a difference simply having someone to talk to who understands you and affirms how you are feeling can make. I have also worked in local schools proving counselling for 11-18 year old's, as well as working with a wide range of adults throughout my practice also. I have a particular interest in working with people who are neurodiverse and can offer ways of working which appeal to and work well for clients who experience neurodiversity.

Why seek counselling?

People seek counselling at many different times in their lives for many different reasons. Counselling can provide you with a safe and confidential space to explore your issues without fear of judgement or consequences within your personal life. Many times, people can feel like they cannot talk to those who are closest to them because of fearing their reactions and the problems this may cause in your relationships.

How counselling can help

These feelings can be very overwhelming and can take over all of your thinking capacity, meaning that acknowledging you need help and asking for it can be scary. If you believe that you are ready to look for help, counselling may be a wonderful way for you to work through how you’re feeling. There are many types of counselling and some may work for you and some may not, it’s important to have an idea of what to expect before you work with someone.

Working with me

The counselling that I provide is an approach called person centred counselling. By working in this way, I have the belief that the client is the one with all of the knowledge of how best to help themselves, as such I will aid you to work through your issues so that this knowledge becomes clear again. I believe that you have the ability to find your own growth and the desire to change your life in the ways which will work best for you. I do this by providing a facilitative therapeutic relationship which is free from judgement.

People come to me for help a wide range of issues. Here are a few of the more common difficulties that can be supported through counselling:

Panic attacks

Grief and Bereavement

Relationship issues

Problems with confidence

Feelings of stress or anxiety


Baby Loss

Eating disorders


Chronic pain

Work stress




Feeling happier

Counselling is a confidential service, this means that what you share will not be shared outside of the counselling room unless there is a severe risk of serious harm to yourself or others or any crimes are disclosed, this can be discussed further over the phone, email or in person.

Get in touch

Feel free to contact me if you have any questions about how therapy works, or to arrange an initial assessment appointment. This enables us to discuss the reasons you are thinking of coming to therapy, whether it could be helpful for you and whether I am the right therapist to help. Alternatively, you can call me on 07544 866450.

My location

I work from a calm environment based in Cranbrook - TN18 5 - with plenty of free parking available, which is easily accessible to most, sadly there are quite a few stairs that may pose an issue if you use a wheelchair and/or cane although adjustments and aid will be available if this is the case or online/telephone sessions are available.

If you would like to arrange a first meeting please do email, call or text me, whichever you prefer. Please be aware that CCTV recording does take place on-site of the property.

Sessions and Fees

An initial, half price introduction session is available at first so that you can have the chance to ask any questions you may have and get a feel of whether I am the right counsellor for you. This session will be in general tend to be shorter so that you can meet me and hear more about what to expect from counselling and myself rather than being thrown straight in, but please do allow for the full hour in your schedule.

Counselling sessions last for 50 minutes to an hour and cost £50. The first session is offered at a reduced price of £25 & lasts around 30 minutes.

You can pay via cash, card, bank transfer or PayPal, whichever is easiest for you. There is no obligation to return for further sessions however, bulk bookings of 6 sessions are available at a discount (£280, saving you £20). Session times are flexible and can be inquired about in your initial inquiries.